Term and condition of sale

RETURNS

 

  • RemT Certified.com Online believes in customer satisfaction. That’s why we offer two options for returning items purchased online. Within 30 days of your purchase, items can be returned to RemT Certified.com Online via Canada Post for a refund or contact us to make arrangements .

Either way, you’ll need to obtain a Return Goods Authorization (RGA) number from RemT Certified.com Online. Obtaining an RGA number ensures that the return process is handled efficiently and that credits are issued in a timely manner. Follow the links below for more details on obtaining an RGA number.

Within 30 days of receipt of items purchased from RemT Certified.com Online, customers may choose to return (with no additional shipping cost):

  • Any new item in original packaging and condition.
  • Any item received in a damaged or defective condition.
  • Any item received in error or does not fit application.

 

OBTAINING A RETURN GOODS AUTHORIZATION NUMBER

 

You’ll need to obtain a Return Goods Authorization (RGA) number when returning items by shipping via Canada Post. RGA numbers help us process returns quickly and efficiently. Please contact customer service to obtain a RGA number.

RETURNING ITEMS TO REMT CERTIFIED ONLINE VIA CANADA POST

 

You have the option to return items via Canada Post. In order to do so, you must:

  1. Obtain a Return Goods Authorization Number (RGA).
  2. Contact RemT Certified.com Online Customer Support

They will give you the following options:

  • Have the Canada Post shipping label mailed to you
  • Have the Canada Post shipping label emailed to you so you may print it.

Remember, your return items must be securely packed, preferably in the package that they arrived in. The package must have two labels attached. First is the RGA shipping label and second is the Canada Post (ARS) label that you will obtain from RemT Certified.com Online customer support. The combination of these two labels will allow proper shipping, billing, and tracking of your return to ensure you are credited quickly and properly.

Simply take your package to any location that has regularly scheduled Canada Post pick-ups.

WARRANTY

 

In case of defects within the warranty timeframe, you will be asked proofs:

  • If it’s a light bulb:
    • We require a video with no cut of user actuating the on/off switch of headlight (hand and switch should be visible) and in then same shot, go to the front of the vehicle and show the defective headlight from outside.
    • In a different shot, record the bulb harness to proof that it is secure and properly connected then in the same shot, back away from the vehicle and record the whole front end of the vehicle in order to see both headlight to see that one is burnt out and the other running. 
    • Send those videos to us here along with your name and order #.
    • Costumer support will contact you in a timely matter to approve your request.
    • Once approved, your will be requested to send a video of the broken bulb with the wire cut off as close as possible from the bulb body and the serial number on the wire should be shown is applicable.
    • The broken product doesn’t need to be sent back. We will simply mail you a new one or offer you to upgrade with a different brand with a discount of the total value of the broken part price. (Items sold as a pair can only be replaced one by one)
  • If its a sealed beam:
    • Same steps as the light bulbs applies. Email us the proofs here
    • If moisture got into it, simply take a picture and send it here along with your name and order #
    • Costumer support will contact you in a timely matter to approve your request.
    • Once approved, your will be requested to send a video of the broken bulb with the wire cut off as close as possible from the headlight body and the serial number on the wire should be shown is applicable.
    • The broken product doesn’t need to be sent back. We will simply mail you a new one or offer you to upgrade with a different brand with a discount of the total value of the broken part price.
    •  
  • If it’s a light bar:
    • Videos of the problem is required. Both harness properly connected and the front of the light bar with missing or no LED turned on needs to show in one straight continuous shot. Email info here
    • If moisture got into it, simply take a picture and send it here along with your name and order #
    • Costumer support will contact you in a timely matter to approve your request.
    • Once approved, your will be requested to send a video of the broken bulb with the wire cut off as close as possible from the Light bar body and the serial number on the wire should be shown is applicable.
    • The broken product doesn’t need to be sent back. We will simply mail you a new one or offer you to upgrade with a different brand with a discount of the total value of the broken part price.

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